SalaryByCity

Customer Service Representatives vs Secretaries and Administrative Assistants, Except Legal, Medical, and Executive: Salary Comparison (2024)

Side-by-side salary comparison using 2024 Bureau of Labor Statistics data.

Customer Service Representatives

$42,830

Median annual salary

2,725,930 employed nationally

Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

$46,290

Median annual salary

1,737,820 employed nationally

Which Career Pays More?

Secretaries and Administrative Assistants, Except Legal, Medical, and Executive professionals earn $3,460 more per year than Customer Service Representatives professionals — that's 8.1% higher. At the 90th percentile, Customer Service Representatives earns $62,730 compared to $64,150 for Secretaries and Administrative Assistants, Except Legal, Medical, and Executive.

Salary Range Comparison

Customer Service Representatives$30,690 – $62,730
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive$31,600 – $64,150
$30,690$64,150

Detailed Salary Comparison

PercentileCustomer Service RepresentativesSecretaries and Administrative Assistants, Except Legal, Medical, and ExecutiveDifference
10th Percentile$30,690$31,600$-910
25th Percentile$35,970$37,770$-1,800
Median (50th)$42,830$46,290$-3,460
75th Percentile$50,140$55,650$-5,510
90th Percentile$62,730$64,150$-1,420
Mean (Average)$45,380$47,640$-2,260

Employment Numbers

Customer Service Representatives

2,725,930

employed nationwide

Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

1,737,820

employed nationwide

Top Paying Cities

Best Cities for Customer Service Representatives

CityMedian
San Jose-Sunnyvale-Santa Clara, CA$60,830
San Francisco-Oakland-Berkeley, CA$56,400
Seattle-Tacoma-Bellevue, WA$51,090
Boston-Cambridge-Nashua, MA-NH$49,060
New York-Newark-Jersey City, NY-NJ-PA$48,890

Best Cities for Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

CityMedian
San Jose-Sunnyvale-Santa Clara, CA$61,190
San Francisco-Oakland-Berkeley, CA$60,320
Seattle-Tacoma-Bellevue, WA$58,310
Boston-Cambridge-Nashua, MA-NH$56,060
Hartford-East Hartford-Middletown, CT$53,960

Frequently Asked Questions

Who earns more: Customer Service Representatives or Secretaries and Administrative Assistants, Except Legal, Medical, and Executive?
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive professionals earn more, with a median salary difference of $3,460 (8.1% higher) as of 2024 BLS data.
What is the salary range for Customer Service Representatives?
Customer Service Representatives salaries range from $30,690 (10th percentile) to $62,730 (90th percentile), with a median of $42,830.
What is the salary range for Secretaries and Administrative Assistants, Except Legal, Medical, and Executive?
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive salaries range from $31,600 (10th percentile) to $64,150 (90th percentile), with a median of $46,290.
How many Customer Service Representatives and Secretaries and Administrative Assistants, Except Legal, Medical, and Executive jobs are there?
There are approximately 2,725,930 Customer Service Representatives positions and 1,737,820 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive positions nationwide according to 2024 BLS data.
Is it worth switching from Secretaries and Administrative Assistants, Except Legal, Medical, and Executive to Customer Service Representatives?
Career decisions depend on many factors beyond salary. Customer Service Representatives has a median salary of $42,830 while Secretaries and Administrative Assistants, Except Legal, Medical, and Executive earns $46,290. Consider job satisfaction, growth prospects, required education, and work-life balance.

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Data verified March 2026 · Source: U.S. Bureau of Labor Statistics OEWS